Frequently Asked Questions

Parchment Paper

Can you use parchment paper in the oven?

Absolutely! Because of its heat-resistant silicone coating, parchment paper is perfect for cooking in the oven. It’s perfect for lining cake tins and baking trays, or for cooking delicious packet-baked food like this mouthwatering salmon en papillote. Our recommended maximum usage temperature is 428°F (220°C).

Can you microwave parchment paper?

It is safe to use parchment paper in the microwave. In fact, using a piece of parchment paper is a great way to cover your food in the microwave to prevent mess.

Do you need to spray parchment paper?

Parchment paper does not need to be sprayed with cooking oil prior to use. The natural silicone coating has excellent nonstick properties - making it easy to use and easy to clean up. 

What’s the difference between parchment paper and wax paper?

We could (and have) gone on at length about the difference between parchment paper and wax paper! In short, parchment paper is paper that has been coated on both sides with a layer of heat-resistant silicone. This makes parchment paper nonstick, greaseproof and safe to use in ovens. Wax paper, on the other hand, is paper coated with wax - usually paraffin or beeswax. This makes wax paper nonstick and grease-resistant, but it will still melt and burn when exposed to heat. 

Can parchment paper burn?

When used under proper conditions, parchment paper will not  burn while cooking. For this reason it is important to never expose parchment paper (ours included) to an open flame or cooking element. Parchment paper is safe to use in ovens, and our recommended maximum usage temperature is 428°F (220°C). 

There is a risk when using parchment paper in an air fryer that the turbulence of the fan will lift the paper up and bring it into contact with the heating element. To prevent this from happening, it’s important to never pre-heat your air fryer with the parchment paper inside. Only add the parchment paper to the air fryer basket when you’re ready to add your food.

Is freezer paper the same as parchment paper?

Freezer paper and parchment paper are two different things. Freezer paper is a thick paper with one side coated in wax. Freezer paper has a very specific purpose, which is to wrap fresh meat to be frozen. The wax coating helps preserve the quality of the frozen meat, and the unwaxed side can be written on for easy identification. It’s also popular for wrapping seafood and cheese, because the wax coating lends a degree of water-resistance to the paper. Freezer paper is not suitable for cooking, because the wax surface will melt when exposed to heat, and the unwaxed paper may catch on fire. Parchment paper, meanwhile is coated on both sides with silicone. This makes it heat-resistant in ovens.

Can you reuse parchment paper?

You can reuse the same sheet of parchment paper more than once. This is especially useful when baking big batches of cookies! Baked cookies will slide easily off the nonstick paper, and you can reuse the same tray and paper for your next batch. When the parchment paper becomes dry, browned or brittle it’s time to change it. Thankfully Kana parchment paper is fully compostable and biodegradable, so you don’t need to feel bad about reaching for a fresh sheet.

Can you put parchment paper in an air fryer?

You can use parchment paper in your air fryer basket to help keep it clean. Kana’s perforated air fryer liners are made for this! It’s important to remember to only add the parchment paper to the air fryer basket when you’re ready to add the food. 

Is parchment paper biodegradable?

Parchment paper is fully biodegradable. Our parchment paper products meet the certification requirements of the European standard - EN 13432. You can feel good about putting Kana parchment paper in your home compost, and if you need to throw it away, you can be assured it will completely break down. 

Can you put parchment paper in compost?

You can put parchment paper in the compost! At least, you can with Kana parchment paper. Our parchment paper is certified biodegradable and compostable, so no need to worry about adding used parchment paper to your home compost. 

Milo Cookware

Is my Milo cookware non stick?

Our cookware is proudly free of toxic non stick coatings like PFOA and PTFE while still delivering on the natural non stick properties of enameled cast iron. To get the best non stick performance from your cookware we recommend making sure the cookware and cooking oil is nice and hot before adding food. If food sticks during cooking you can always add a splash of wine, stock, or water and stir gently to deglaze the pan (and start a delicious sauce!). 

Avoid letting food or oil sit after cooking, as it can become hard to remove once the cookware is cooled. One your pan is cool wash it as soon as possible to prevent damage to to the enamel from food build up or oil saturation.

What do I do if I chip my pot?

Accidents happen! Chips in the enamel can occur when the cookware is dropped or banged against a hard surface. While our lifetime guarantee doesn't cover damage caused by accidents, chips to the exterior enamel won't impact the performance of your cookware.

To keep your cookware in good condition, be sure to dry it thoroughly after washing. You can dab some cooking oil onto any chipped areas to prevent the exposed cast iron from developing rust.

Can I use Milo on a glass cooktop?

You can! Enamelled cast iron and glass cooktops are just fine. To best avoid scratches make sure to lift your cookware (not just ours), don't slide them, on your glass cooktop. 

Why is your cookware so affordable?

Our pots are manufactured with the same technique, equipment, materials, and attention to detail as other high-end enamelled cast iron brands. What we don't have: a large team, middlemen, sales representatives, distributors, or brick and mortar stores. Because it goes from the factory to you we can afford to pass those savings on to you.

How much is shipping?

We ship free to the USA on orders over $50 and express shipping is available (calculated at checkout based on the destination and weight of your order). 

For our customers in Canada shipping is calculated at checkout. 

Can I return my order?

Need to make a return? No problem! To get the return process started, please send us a note at support@kanalifestyle.com with your order number and the reason for your return. Please note that we do not cover the cost of return shipping at this time. To accept your return it needs to be unused and in its original packaging. Be sure to indicate your order number on/in the parcel so we can identify it quickly. Please send your return to the following address: Salt Lake City, UT facility: 1971 S. 4490 W., Suite H, Salt Lake City, UT 84104 US 

Help! I want to cancel an order but it has already shipped!

While we try to answer customer service emails as soon as possible, sometimes our fulfilment team beats them to it and orders are on the way before we get a chance to cancel them.

If this has happened to you, simply refuse the package when it is delivered. This way it will just be returned to sender (us) and we can easily go ahead with canceling your order without any extra work for you.

How do I track my order?

Tracking your order is easy. Once you receive your order confirmation, we'll package it up and get it out our door on its way to yours. We'll follow up with tracking in a follow-up email once it ships (this can take a day or two). If you can't find your shipping information, just let us know and we can retrieve it for you.

Which cooktops can I use with Milo cookware?

Milo cookware can be used on all types of cooking surfaces: gas, electric solid plate or radiant ring, ceramic glass, induction and in the oven up to 500°F.

What does cast iron consist of?

Cast iron is a compound of carbon-enriched iron. It also contains silicone, manganese, phosphorus, and sulfur.

Is Milo California Prop 65 compliant?

Yes, Milo cookware has been tested and is free from the 800 chemicals and compounds included presently in Prop 65.

Why is cast iron so heavy?

By nature cast iron is a very dense and heavy material. It's this characteristic that makes it excellent at heat retention, and well, being a great material for cookware! 

Dutch ovens from other brands have small nubs on the inside of the lids... why doesn't Milo?

The idea behind nubs on the inside of the lid of a Dutch oven is that it supposedly helps baste the food while cooking. We have found, however, that this occurs with or without the nubs. Steam rises, collects on the interior of the lid, and then drops back down into the pot, naturally and evenly. Our philosophy is to streamline the cooking experience with as few distractions as possible, and to not burden you with unnecessary details. So - no nubs! 

Do the handles get hot?

Yes! The pot and handles are one piece and as a result they can get very hot. Always use mitts or potholders when lifting or moving your hot Dutch oven. The knobs on our lids are made of stainless steel and can also get really hot. To avoid burns always use oven mitts or potholders to touch your cookware when it's hot.

Can I use metal utensils with my Milo cookware?

To help your cookware stay in its best shape we recommend using silicone, heat-resistant plastic, or wooden utensils. Metal utensils can cause scratches and chips to the enamel, so we suggest avoiding using them with your Milo cookware. 

Afterpay

What is Afterpay?

Afterpay is a buy-now-pay-later service that enables our customers to place orders and pay for them in four interest-free installments every two weeks.

How do I use Afterpay?

When you’re ready to complete your purchase, choose Afterpay from the payment methods offered at checkout. This will take you to the Afterpay website where you can register and account and add your payment details. If you already have an Afterpay account, simply sign in. Once you’re logged in to Afterpay you can complete your purchase, and that’s it!

Wait, how is there no interest?

Unlike other lenders, Afterpay don’t make their money from interest on customer purchases. Instead stores like Kana foot the bill so that we can make this convenient service available to our customers.

When will my order be shipped if I use Afterpay?

Orders processed using Afterpay will be shipped within the same timeframe as orders placed using other payment methods.

How do I pay off my Afterpay purchases?

Your first Afterpay installment is paid at the time of purchase, and then the remaining three installments are automatically deducted every two weeks from the payment method on your Afterpay account. If you like, you can sign in to Afterpay and make unscheduled payments early or check the status of your account.


What happens if I need to return something that I bought with Afterpay?

Our refund process is exactly the same regardless of what payment method you use. The only difference with Afterpay is that your refund may take up to 48 days longer to be processed. This is because the money has to come from Afterpay, not us. If you would like to inquire about a return please email our customer service at support@kanalifestyle.com 


What happens if I can’t make an Afterpay installment?

If an automatic payment fails due to lack of funds, Afterpay will charge an $8 late payment fee, and an additional $8 if the payment isn’t made within 7 days. Late fees are capped at 25% of the purchase price. Failure to meet any installments can lead to cancellation of the customer’s Afterpay account. You can read Afterpay’s Installment Agreement here.

Please shop responsibly...

Afterpay is a service that provides short term loans that enable you to buy things immediately online. Like any loan service, failure to pay back the balance can result in damage to your credit score. We strongly recommend only using Afterpay for orders that you can afford to pay back within the terms and conditions laid out by Afterpay.